Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
874 PostsLatest topics in Mobility
Overdue Bill
Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...
Loyalty Offer Not Honored
I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer. Anyone else have this issue? My suggestion would ...
Resolved! Europe 30 day Easy Roam Pass: How to extend?
If a person anticipates being in Europe for more than 30 days, how does one extend the Europe 30 day Easy Roam Pass?Is it necessary to log into MyTelus and reapply or can it be set up to automatically extend for another 30 days? Thank you!
Resolved! Can-US-Mex-Caribbean Plan
I want to know if I have this plan and I am traveling to St Maarteen am I covered under the Caribbean islands and do I have to enable roaming on my phone?This is the plan I have:5G+ Premium Unlimited Canada-US-Mexico-Caribbean 150Included services150...
Unable to upgrade phone
Anyone else facing an issue where every time you try to upgrade your phone, it leads to a this page is broken link? It seems to be account-related as if I try browsing it without being logged in it works, but there's no email to address to reach out ...
Can't upgrade phone on family plan!
I got my teen a phone a while back on the family plan. Add a line for $45/month. I was promised when I got this line that I'd always be able to upgrade the phone for my teen when his upgrade was due without having to change my plan. Telus app now tha...
Order new device without new plan
How can I order or upgrade a new device without a new plan or SIM?
Trying to upgrade phone via My Telus App
When I try to upgrade my phone via the My Telus app it keeps saying it can’t be completed online and I’m not able to get a hold of a representative on the phone.
Telus raising prices unprecedented.
Hi,Home writing this in regards to not being able to communicate with anyone that has been able to fix this issue. I’ve been on phone calls and I’ve been told that they can’t fix it. Went on the phone. I was put on hold for hours just to talk to th...
price plan changed
My price plan for 3 lines changed in between the contract term. they removed discounts they offered at renewal & sold me plan & device for 2 year contract term. but now changed price & breached contract . will go to court as i have all emails & conve...
