Disney Plus 24 month promo. No code?

[Madmardiggan]

I recently upgraded my phone, and the promotional plan includes 24 months of Disney Plus.  However, there doesn't appear to be any information on this in any documents that I received.  I selected that plan, in part because of this feature.   How do I actually get it???

[OmegaSupreme]

Just go to the disney plus link within your telus account and select the option that says " redeem on us": https://www.telus.com/en/shop/subscriptions/disney?CMP=VAN_disneysubscription

then it will add it to your cart and you just go through the checkout process. 

[TELUS_Support]

If you are still having issues, send us a private message. 

[ashleyc]

I am having this issue as well. I have already called customer service and they said that it would be fixed within an hour. It has been 5 hours now and is still showing up as a $12.99 charge for the service and when I call back it says offices are closed. I really don't want to have to wait on hold for an hour again to get this resolved.