Customer Support AWOL
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05-01-2023 08:36 PM
Add me to the long list. Have been trying to reach a rTelus epresentative on repeated billing errors since October. 2022
No email. No one answers the MyTelus phone line. Interest and charges piling up which will never be paid.
How bad is it? It's easier to reach a politician in Ottawa than to talk to anyone at Telus.
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05-02-2023 07:33 AM
You should eventually be able to reach Customer Care by calling 611 from your Telus line. I usually use the call back feature because waiting almost 2 hours on hold is absolutely ridiculous and Telus should be ashamed for having such pathetic customer service wait times for non-English speaking agents that are based overseas and accessing our information outside of the country!
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05-02-2023 09:41 AM
Eventually you age as well. But having attempted the 611 line on multiple occasions and waited literally hours for a reply ... Look, Ii think we're missing the point here. Telus needs to man up and restore a customer service function. Not mansplain and virtue signal while measuring ARPU targets and recording record profits
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05-02-2023 09:57 AM
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05-02-2023 10:57 AM
Are there no other options for people who don't have social media?
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05-02-2023 12:06 PM
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05-02-2023 12:23 PM
Very sorry about that. Our team should be able to verify your account in order to get access and look at your billing via our Twitter account. Did they send a link for you to verify?