Forum Discussion

fortuitous's avatar
fortuitous
Friendly Neighbour
3 years ago

Customer Support AWOL

Add me to the long list. Have been trying to reach a rTelus epresentative on repeated billing errors since October. 2022 No email. No one answers the MyTelus phone line. Interest and charges piling ...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

Sorry about that. Reach out to us over at our Twitter or Facebook accounts so that we can verify your account and look into that for you, thanks.

  • Syaoran's avatar
    Syaoran
    All-Star
    3 years ago

    Are there no other options for people who don't have social media?

    • fortuitous's avatar
      fortuitous
      Friendly Neighbour
      3 years ago
      I contacted Telus Support (sic) on social media (FB) as suggested by a Telus Community Mana get.

      This is what they replied. Call us. Sigh.

      Hi Paul- thank you for messaging us. I suggest you to call our TELUS Mobility team at 1-866-558-2273 and they can look into this situation and view usage for roaming charges.
      • A-B's avatar
        A-B
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Very sorry about that. Our team should be able to verify your account in order to get access and look at your billing via our Twitter account. Did they send a link for you to verify?

Related Content