I have been struggling and unable to obtain business support from Telus!
I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the virtual assistant only to reach a customer support queue after being hold and reach a support agent that cannot address billing issues. I try the management escalation form and either get no response or I get a response that tells me to submit a support request through the app/website or call *611 / Toll free number! And the circle keeps going round and round!
I have honestly never had such a difficult time to obtain business support!
Hopefully, someone at Telus will read this and direct me to the proper support resource!
