Forum Discussion

Joel_BD's avatar
Joel_BD
Neighbour
11 months ago

Can't submit Business Support Request or reach someone in billing support

I have been struggling and unable to obtain business support from Telus! I get technical issues using the Business Support request form on either the MyTelus app or their web portal,  I call the *61...
Crate73's avatar
Crate73
Neighbour
10 months ago

I'm having the same problem. And when I try to submit the form this happens: We were unable to submit your form due to technical issues. Please try again.


TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Hi there, if you still require assistance, send us a private message and we will do our best to help. 

  • Crate73's avatar
    Crate73
    Neighbour
    10 months ago

    I tried to send you a private message, but I keep getting an error saying there’s invalid HTML in my message (which there isn’t). After a few tries, I hit the limit and can’t send any messages, even though none went through because of the error.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      We sent you one. Can you confirm you received it? 

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