Buyers remorse

[BeRyskie]

Hi there, I just received the Huawei P20 Pro and would like to return it.... Not sold on the device 😕 I've been waiting over 30mkns on hold with Telus. Is there a faster way to reach someone about my buyers remorse??

[WestCoasterBC · Accepted solution]

Please read the following documentation located here.

[Syaoran]

Only a half hour on hold?  You need more patience!  😛  You are only about a third of the way to getting hung up on...  I mean, your call answered.  Your best bet for returns are in-store.  The Telus call centres are so poorly under staffed, you potentially could get a quicker response through prayer than trying to call Telus customer service.  

[Lola]

Did you get through to anybody yet? If not, by now you're way beyond the toasting marshmallows phase at the Telus dumpster fire. Day 2 of Telus Caller Remorse puts you into the depressive state of disbelief that your life is now an endless hold. You don't want to know what Day 3 is. Good luck! if you can still use it.