I have tried unsuccessfully for nearly two hours to link my new mobility account to my home services online. I have the mobility account number, however the Telus site does not recognise it or my mobile number. I can't pay my bill and have been charg...
Does anyone have suggestions on how to escalate a problem with Business Mobility and actually get a response from supervisor? They never provide email or phone contacts and dealing with the Live Chat is useless. I have tried two different times with ...
Yesterday i walked into Superstore for my weekly groceries. I tried to buy a bag of chips but was told the special price was only for new customers.... Oh wait that's only Telus that does stupid things like that. Guess I'm switching to Bell.
Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).Testing with Gmail.com and another email provider in the same manner, no problem.It is therefore something specific to using the Shaw email server.T...
This is a long one because the situation has gone past frustrating and entered "ludicrously bad service" territory. Where to start? *Ordered a new phone early December online (first mistake, their webstore is AWFUL) *Couldn't order the case I wanted,...
Dear Telus Customer Support, I am writing to express my concern and frustration regarding recent interactions with a Telus salesperson named Nia, who visited our home to promote a home security package. We were offered a package deal, and after all t...
We are travelling to the states and I would like to use my hotspot to provide my kids with internet. I have a Us/ Canada/ mexico plan . Am I able to use my hotspot in the states without any extra charges ?
My subscription to Stream+ expired and I purchased another Stream+ subscription. Did not receive the activation e-mail so got referred to tech support. Tech support was no use and ended up cancelling my subscription without explaining to me that I ha...
Who is it at Telus that leaves messages on my Koodo voice mail that uses (833) 390-3721. I would appciate that if someone from Telus ask then cease and desist from doing so.
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