I just got my first bill notification by email. I'm being double-charged. My account has two lines. Each line is being billed at double the plan price. I signed up for the $65 month plan on each line. That's $130. But I'm being billed on each line fo...
I want to know if it’s possible to cancel my service without a cancellation fee or buyout. I’m extremely dissatisfied with my service, not that Telus has cared to answer any of my complaints or questions. Each month I am charged double what I was quo...
I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...
Promising you a service but failing to deliver it, then providing excuses while charging you more than the agreed amount and disputing the charges. I don’t even get me started on loyalty. You’ll spend three hours on the phone for someone to say yeah ...
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
I closed my personal mobility account in 2023 when transferring to a new account under the EPP program, keeping the same mobile number. During this transition, I worked with Telus in-store representatives to ensure all outstanding balances were paid ...
Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or off? I understand that with this plan, I should not be c...
I got a Call Offering me a better phone and plan service that was not listed in any Telus website or Koodo Website, So I ask for an email with the offer, and it came from this [email protected] I believe this one is a scam, when I s...
Hi. I am in MyTelus at the mobile plan page. It says hit "confirm" when I have piced a plan. I have selected a plan but there is no "confirm" button anywhere on the website page. Thank you so much for your assistance.
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