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Abysmal reception in Kinglet


I've complained about this twice now about poor reception in Kinglet Edmonton, and now I'll do it for the 3rd time.  Not only is the cell service poor, but the internet won't even allow me to stay on a zoom call without dropping the audio and video feeds constantly.


Makes me seriously think about switching to Shaw.....


Community Power User
Community Power User

Are you trying to use Zoom over cellular? Are you connecting to a hotspot on your phone or are you using the Smart Hub cellular service? Where in the home is the hotspot / Smart Hub located? The location within your house can also affect signal reception.


For cell service, the closest tower is on 215 St and 113 Ave or about 2km line of sight to the middle of Kinglet Gardens. You can report cellular issues at by clicking on the green Report an Outage button, or reach out to Telus's Mobility team directly at 1-866-558-2273 and they can investigate with you.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Community Power User
Community Power User

You can report poor service on this Telus page:


5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS

Just a long time customer hoping to help.