Forum Discussion
Trouble Sending RCS Messages
Hello, My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Go...
TELUS_Support
Official Support Team
Official Support TeamThanks for trying, were you able to find some support directly on the Google page? It may take up to 2 days before you start seeing a change or that your new device becomes fully register with RCS chat. I had this delay issue in the past when changing from an S23+ to an S25+. Sadly we don't have access to this service here so our support options are limited.
Thank you. No success as of yet. I'll keep checking out the Google Messages support pages.
- TELUS_Support
if your data is working (mobile or Wi-Fi) the issue is either directly with the RCS service or your device. For the moment I doubt it's a hardware issue so let us know if you find anything on the Google side of things. You can also try to turn it off for 24 hours and reconnect tomorrow.
Hello,
Yes, data seems to be working correctly for all other purposes - both wifi and mobile.
I did leave RCS off for 24 hours, after disabling RCS directly from the google website as mentioned above.
Still no such luck.
Going back and forth now via email with "the highest tier of support" says their e-mail from Google after sending logs and spending an hour online with them via chat - although their proposed solutions are back to the elementary... make sure your apps are updated and make sure your RCS chats say "connected" in your settings. 🙄
Thanks for the suggestions.
- TELUS_Support
Thanks for following up and I found this note in my system regarding a possible issue with RCS. "RCS not registering after device swap/upgrade (Android Only)." So basically our support team is investigating an issue with this service and we'll keep you posted.
