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Mobility Billing Issues

Sincere31
Neighbour

At least 3 Telus representatives told me I wouldn't have to pay a connection fee switching to a new plan. The reason I was given is because I've been with Telus for a long time. This month the connection fee appeared. At least 3 Telus representatives told me 60GB of data was included with my monthly plan. 60GB equals 60000MB. I only used a few MB data and they gave me a $50 data charge. I was also told my plan came with 60 minutes a month of talk time with the USA. I did make a couple very short calls to stores in the USA. Hopefully I wasn't overcharged for a few minutes calls. I wonder if other people are told to expect one thing and get surprise on their bill. 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi! We'll send you a PM to look into this and get it sorted out for you.

 

 


 


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