Forum Discussion
Can't cancel Telus Mobility
Tried signing on for 3 cell lines. But after couple weeks sim cards never showed up, so gave up and called Telus to cancel sign up... Long story short - over a period of time I have spent 8 hours t...
TELUS_Support
Official Support Team
Official Support TeamCan you send us a private message? We can look into this for you.
How do we send "us" a private message?
Dimo-XModerator
No worries, we sent you a private message.
The 'private messages' just send a link that 'verifies'. But never leads to anywhere.
And now there is a new bill out that is charging for a service that I do not have. The Telus page in bold lettering says the account that was never initiated, IS CANCELLED. Yet, a new bill comes out today with new charges for March. Seems that I am to pay a small fee per month for a non-existent service, for as long as I live. I suppose I could just pay it and write off the few hundred dollars a year indefinitely as a punishment for interacting with Telus ... but I can't pay it - BECAUSE THE ACCOUNT DOES NOT EXIST
Amazingly, the bill includes taxes for services that I am not signed up for, and do not use. What is Telus thinking? Are they remitting tax payments on accounts that do not exist? You would think that that is going to be an accounting mess.
- TELUS_Support
We have responded to your private message regarding your billing concern. Could you please check if you received it?
