iphone 4s can't connect to home wifi
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Hi,
First of all, sorry for my bad English grammars.
I just bought an Iphone 4s 3 months ago from Thailand. There was no problem connecting to the internet at all.
Later on, I left Thailand coming back to Canada by plane, arriving in Korea for a plane transfer. Still no problem connecting to the internet.
The problem started since I arrived in Canada, I have been trying to connect to my home wifi but It does n't work.
Once I select my home wifi, put a security password and press join, There is a tiny circle spining around on the left beside the network name.
I leave it for an hour but it seems to be not working at all. I contacted telus call centre and they told me that it's not the modem that have the problem.
But I can connect to some other public networks such as public library, starbucks, YVR Airport, etc and there was no problem at all !
Any suggestion how can i fix this or I have to contact apple support ?
Comments and suggestions would be appreciated !
Thank you
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Just edit the DNS server in your iPhone 4S.
Goto: settings , wifi , click the arrow or the i with the circle , scroll down to DNS and type 8.8.8.8 will connect.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Can you check the label on the modem?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I don't know it's name but I can provide you a picture of the lable
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Do you have a laptop working or a computer?
Try to access the modem settings and check the channel settings.
You can go to our telus.com/help to check that.
Or contact technical support @ 310-TECH
Or follow these steps:
- Use a pc/laptop
- Open a browser (I.E, Firefox, Chrome)
- Type in 192.168.1.254
- It will load a Telus page with settings on it
- Log in using default (under sticker, which is username: admin & password: telus)
- If it doesn't work contact tech support to have it reverted back to default (or factory reset modem; but you will lose previous settings)
- If you were able to log in. Go to wireless set-up
- Look for advanced settings on the right side.
- Change the CHANNEL SETTINGS (Preferably 1,6 or 11; or also try 3 or 😎
You can also try another ssid or second wireless name usinga different kind of authentication (use wep if you havewpa/wpa2 now; or vice versa).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
If you can only see 7 channels available, I think you need to change the Compatibility mode (also found under advanced settings <1st option>) to Compatible mode; It will allow you to have 11 channels. It will also be compatible with 3 generations of wi-fi router devices (b, g, & n).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Thanks for your help !
The highest number of the chanel is only 7
I have tried changing changing the ssid but still no sign of connection.
I'll try contact telus may be they have a solution.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
What i did was
1. Reset iphone to factory settings
2.Set up as a new phone
3.Change the country region to Canada
Once it asked me to connect to wifi I selected my home wifi and it worked !
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
If you have TV as well. It's more than likely an Actiontec model. The model name/number would be located on the sticker of the device.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I tried putting incorrect security wifi password and it does n't say "incorrect password" But it says Unable to connect to "...." instead.
Same as other networks (neighbours wifi) in my range which I randomly put in password and I get the same message.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Yes, it's able to connect to other places that offering free wifi and it works. I have tried to connect manually but it seems to be the seems to be the same( gets a circle spinning around beside my network name)
Let's see if the restoration works!
Thank you for the reply I appreciate it!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Are you able to connect to another wifi network in Canada? For example at a Tim Horton's or McDonald's where they offer free public wifi. Try connecting to your network manually, by selecting "Other", then enter your SSID and network security. If you're still not able to connect to any wifi networks at all, you should try a phone restore (If your phone is not jailbroken. If it is, your phone will be de-unlocked if you plug to iTunes).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
ScottyJ
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Thank you for your suggestions
It does n't work but I still appriciate your help !
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Are you able to connect to another wifi network in Canada? For example at a Tim Horton's or McDonald's where they offer free public wifi. Try connecting to your network manually, by selecting "Other", then enter your SSID and network security. If you're still not able to connect to any wifi networks at all, you should try a phone restore (If your phone is not jailbroken. If it is, your phone will be de-unlocked if you plug to iTunes).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Yes, it's able to connect to other places that offering free wifi and it works. I have tried to connect manually but it seems to be the seems to be the same( gets a circle spinning around beside my network name)
Let's see if the restoration works!
Thank you for the reply I appreciate it!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
What happens if you say "forget this network" and then rebuild the connection profile?
Are other devices able to connect to your home wifi?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- I tried but still it won't connect.
- Other devices are able to connect to my home wifi ( labtops, and other smartphones)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Greetings vinijchai!
I know that you were told that your modem is not the problem but have you tried resetting your modem and connecting again just in case? If your phone can connect to other Wi-Fi networks without issue it does sound like an issue between the phone and your modem specifically.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Thank you for your reply
Um.. Can you guide me how to reset the modem please?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Hi there. I can give you some instructions that should help. What modem do you have from TELUS?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Hope this help but if not, try to contact Apple at 1-800-263-3394 to check with them.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Hello, I'm new to telus so I don't really know what modem I have
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Thank you for your suggestions
It does n't work but I still appriciate your help !
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I tried putting incorrect security wifi password and it does n't say "incorrect password" But it says Unable to connect to "...." instead.
Same as other networks (neighbours wifi) in my range which I randomly put in password and I get the same message.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
If you have TV as well. It's more than likely an Actiontec model. The model name/number would be located on the sticker of the device.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Can you check the label on the modem?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
I don't know it's name but I can provide you a picture of the lable
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Do you have a laptop working or a computer?
Try to access the modem settings and check the channel settings.
You can go to our telus.com/help to check that.
Or contact technical support @ 310-TECH
Or follow these steps:
- Use a pc/laptop
- Open a browser (I.E, Firefox, Chrome)
- Type in 192.168.1.254
- It will load a Telus page with settings on it
- Log in using default (under sticker, which is username: admin & password: telus)
- If it doesn't work contact tech support to have it reverted back to default (or factory reset modem; but you will lose previous settings)
- If you were able to log in. Go to wireless set-up
- Look for advanced settings on the right side.
- Change the CHANNEL SETTINGS (Preferably 1,6 or 11; or also try 3 or 😎
You can also try another ssid or second wireless name usinga different kind of authentication (use wep if you havewpa/wpa2 now; or vice versa).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Thanks for your help !
The highest number of the chanel is only 7
I have tried changing changing the ssid but still no sign of connection.
I'll try contact telus may be they have a solution.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
If you can only see 7 channels available, I think you need to change the Compatibility mode (also found under advanced settings <1st option>) to Compatible mode; It will allow you to have 11 channels. It will also be compatible with 3 generations of wi-fi router devices (b, g, & n).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
ScottyJ
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Finally ! I figured out on my own. Now the iphone is able to connect to home wifi as normal.
Thank you every body for all your help !
I really appriciate it !
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
What i did was
1. Reset iphone to factory settings
2.Set up as a new phone
3.Change the country region to Canada
Once it asked me to connect to wifi I selected my home wifi and it worked !
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Just edit the DNS server in your iPhone 4S.
Goto: settings , wifi , click the arrow or the i with the circle , scroll down to DNS and type 8.8.8.8 will connect.
Thanks