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iphone 4s can't connect to home wifi

vinijchai
Organizer

Hi,

 

First of all, sorry for my bad English grammars.

 

I just bought an Iphone 4s 3 months ago from Thailand. There was no problem connecting to the internet at all.

 

Later on, I left Thailand coming back to Canada by plane, arriving in Korea for a plane transfer. Still no problem connecting to the internet.

 

The problem started since I arrived in Canada, I have been trying to connect to my home wifi but It does n't work.

 

Once I select my home wifi, put a security password and press join, There is a tiny circle spining around on the left beside the network name.

 

I leave it for an hour but it seems to be not working at all. I contacted telus call centre and they told me that it's not the modem that have the problem.

 

But I can connect to some other public networks such as public library, starbucks, YVR Airport, etc and there was no problem at all !

 

Any suggestion how can i fix this or I have to contact apple support ?

 

Comments and suggestions would be appreciated !

 

Thank you 

14 ACCEPTED SOLUTIONS

Bmerdinian
Neighbour
Hi,

Just edit the DNS server in your iPhone 4S.
Goto: settings , wifi , click the arrow or the i with the circle , scroll down to DNS and type 8.8.8.8 will connect.

Thanks

View solution in original post

SeaOtter
TELUS Employee
TELUS Employee

Can you check the label on the modem?

View solution in original post

vinijchai
Organizer

I don't know it's name but I can provide you a picture of the lable

 

http://postimg.org/image/8nbua8zdn/

View solution in original post

deveerei
Advocate

Do you have a laptop working or a computer?

Try to access the modem settings and check the channel settings.

 

You can go to our telus.com/help to check that.

Or contact technical support @ 310-TECH

 

Or follow these steps:

  1. Use a pc/laptop
  2. Open a browser (I.E, Firefox, Chrome)
  3. Type in 192.168.1.254
  4. It will load a Telus page with settings on it
  5. Log in using default (under sticker, which is username: admin & password: telus)
  6. If it doesn't work contact tech support to have it reverted back to default (or factory reset modem; but you will lose previous settings)
  7. If you were able to log in. Go to wireless set-up
  8. Look for advanced settings on the right side.
  9. Change the CHANNEL SETTINGS (Preferably 1,6 or 11; or also try 3 or 😎

 

You can also try another ssid or second wireless name usinga different kind of authentication (use wep if you havewpa/wpa2 now; or vice versa).

View solution in original post

deveerei
Advocate

If you can only see 7 channels available, I think you need to change the Compatibility mode (also found under advanced settings <1st option>) to Compatible mode; It will allow you to have 11 channels. It will also be compatible with 3 generations of wi-fi router devices (b, g, & n).

View solution in original post

vinijchai
Organizer

Thanks for your help !

 

The highest number of the chanel is only 7

 

I have tried changing changing the ssid but still no sign of connection.

 

I'll try contact telus may be they have a solution.

View solution in original post

vinijchai
Organizer

What i did was

 

1. Reset iphone to factory settings

 

2.Set up as a new phone

 

3.Change the country region to Canada

 

Once it asked me to connect to wifi I selected my home wifi and it worked !

View solution in original post

If you have TV as well. It's more than likely an Actiontec model. The model name/number would be located on the sticker of the device.

View solution in original post

I tried putting incorrect security wifi password and it does n't say "incorrect password" But it says Unable to connect to "...." instead.

 

Same as other networks (neighbours wifi) in my range which I randomly put in password and I get the same message.

View solution in original post

Yes, it's able to connect to other places that offering free wifi and it works. I have tried to connect manually but it seems to be the seems to be the same( gets a circle spinning around beside my network name)

 

Let's see if the restoration works!

 

Thank you for the reply I appreciate it!

View solution in original post

Are you able to connect to another wifi network in Canada? For example at a Tim Horton's or McDonald's where they offer free public wifi. Try connecting to your network manually, by selecting "Other", then enter your SSID and network security. If you're still not able to connect to any wifi networks at all, you should try a phone restore (If your phone is not jailbroken. If it is, your phone will be de-unlocked if you plug to iTunes).

View solution in original post

ScottyJ
Neighbourhood Alum
Neighbourhood Alum
@KittyGumDropz I moved your post to be merged with this thread and marked it as solution - great stuff!

ScottyJ

View solution in original post

Thank you for your suggestions

 

It does n't work but I still appriciate your help !

View solution in original post

In this case, my I don't have Telus's Cable TV.

 

 

View solution in original post

23 REPLIES 23

vinijchai
Organizer

-  I tried but still it won't connect.

- Other devices are able to connect to my home wifi ( labtops, and other smartphones)

Are you able to connect to another wifi network in Canada? For example at a Tim Horton's or McDonald's where they offer free public wifi. Try connecting to your network manually, by selecting "Other", then enter your SSID and network security. If you're still not able to connect to any wifi networks at all, you should try a phone restore (If your phone is not jailbroken. If it is, your phone will be de-unlocked if you plug to iTunes).

View solution in original post

Yes, it's able to connect to other places that offering free wifi and it works. I have tried to connect manually but it seems to be the seems to be the same( gets a circle spinning around beside my network name)

 

Let's see if the restoration works!

 

Thank you for the reply I appreciate it!

View solution in original post

What happens if you say "forget this network" and then rebuild the connection profile?

 

Are other devices able to connect to your home wifi?

Greetings vinijchai!

 

I know that you were told that your modem is not the problem but have you tried resetting your modem and connecting again just in case? If your phone can connect to other Wi-Fi networks without issue it does sound like an issue between the phone and your modem specifically.

Thank you for your reply

 

Um.. Can you guide me how to reset the modem please?

 

 

Hi there. I can give you some instructions that should help. What modem do you have from TELUS?

I know it's long but just follow the procedures and don't read anything else but the procedures. http://forum.telus.com/t5/Apple/iOS-Troubleshooting-Wi-Fi-networks-and-connections/m-p/4897#U4897

Hope this help but if not, try to contact Apple at 1-800-263-3394 to check with them.
xXKittyGumDropzXx

Hello, I'm new to telus so I don't really know what modem I have 

 

 

 

Thank you for your suggestions

 

It does n't work but I still appriciate your help !

View solution in original post

I tried putting incorrect security wifi password and it does n't say "incorrect password" But it says Unable to connect to "...." instead.

 

Same as other networks (neighbours wifi) in my range which I randomly put in password and I get the same message.

View solution in original post

If you have TV as well. It's more than likely an Actiontec model. The model name/number would be located on the sticker of the device.

View solution in original post

In this case, my I don't have Telus's Cable TV.

 

 

View solution in original post

ScottyJ
Neighbourhood Alum
Neighbourhood Alum
@KittyGumDropz I moved your post to be merged with this thread and marked it as solution - great stuff!

ScottyJ

View solution in original post

SeaOtter
TELUS Employee
TELUS Employee

Can you check the label on the modem?

View solution in original post

vinijchai
Organizer

I don't know it's name but I can provide you a picture of the lable

 

http://postimg.org/image/8nbua8zdn/

View solution in original post

deveerei
Advocate

Do you have a laptop working or a computer?

Try to access the modem settings and check the channel settings.

 

You can go to our telus.com/help to check that.

Or contact technical support @ 310-TECH

 

Or follow these steps:

  1. Use a pc/laptop
  2. Open a browser (I.E, Firefox, Chrome)
  3. Type in 192.168.1.254
  4. It will load a Telus page with settings on it
  5. Log in using default (under sticker, which is username: admin & password: telus)
  6. If it doesn't work contact tech support to have it reverted back to default (or factory reset modem; but you will lose previous settings)
  7. If you were able to log in. Go to wireless set-up
  8. Look for advanced settings on the right side.
  9. Change the CHANNEL SETTINGS (Preferably 1,6 or 11; or also try 3 or 😎

 

You can also try another ssid or second wireless name usinga different kind of authentication (use wep if you havewpa/wpa2 now; or vice versa).

View solution in original post

vinijchai
Organizer

Thanks for your help !

 

The highest number of the chanel is only 7

 

I have tried changing changing the ssid but still no sign of connection.

 

I'll try contact telus may be they have a solution.

View solution in original post

deveerei
Advocate

If you can only see 7 channels available, I think you need to change the Compatibility mode (also found under advanced settings <1st option>) to Compatible mode; It will allow you to have 11 channels. It will also be compatible with 3 generations of wi-fi router devices (b, g, & n).

View solution in original post

vinijchai
Organizer

Finally ! I figured out on my own. Now the iphone is able to connect to home wifi as normal. 

 

Thank you every body for all your help !

 

I really appriciate it !