08-19-2016 06:17 PM
08-19-2016 06:52 PM
No, the device balance is not a separate part of the plan. You can choose to switch to a BYOD plan instead of your current plan, if you wish.
08-20-2016 12:00 PM
I think this is the single most confusing thing for mobility customers. Providers should simply tell the truth, and say: "Your phone depreciates by 25.00 per month until after two years it reaches a value of 0.00." I think most customers would understand this.
08-20-2016 12:07 PM
Koodo separates the subsidy of the phone from the plan costs, by use of their 'Tab' program. Based on the content of their forums, it does not reduce confusion.