Probably the worst customer service I have ever seen in my life, and that is without hyperbole. I ordered a Samsung Galaxy Note 5 from the Telus Mobility store, but my order was placed on hold because of an unpaid bill (even though I zeroed out my bill days earlier) and I received a call from someone who did not have a basic grasp of the English language, after repeating my information about 1000 times so she could finally understand it, I was told about the bill and I paid it immediately and told her to take the hold off, she did not. I sent an email to the customer service team that hasn't been replied to, now I scheduled a callback to talk to an agent, it said there was a time slot for 6 so I picked it, 6:30 come around I finally got my call, and instantly put on hold, currently been on hold for over 30 minutes, thats 1 total hour I have been waiting just to tell someone I paid my bill to take my hold off, never have I spent so much money and been treated this badly by a company, I can tell you with certainty this will be the last time I ever do business with Telus. and I will be discouraging everyone I know from doing business with them.
