Stolen phone

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Buncher
Just Moved In
How to report it and how to get it replaced and the steps to do it in
Nighthawk
Community Power User
Community Power User

1. https://www.telus.com/en/bc/support/article/disable-lost-stolen-phones

2. https://www.telus.com/en/bc/support/article/replace-change-mobile

 

If the phone was on contract and it has not been paid off yet, you would still be responsible for the rest of the balance owing. When replacing the phone you would have two options. Buy a phone yourself separate from Telus, or get another through Telus.


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