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You can't do a 'mock' preorder, as the way the system works differs for purchases vs. preorders.
You will need to pay off any outstanding device balance before the purchase of the new phone. It may be added to your bill.
A pre-order only addresses your interest to purchase. Your account / credit card will be billed at time of shipping, or slightly before.
How many months are left on your device balance? No need to actually answer that, but if it isn't a lot, like 2 or 3 months. Call customer care, wait the hour and a half on hold, and see if they will help you with it by asking them if they can waive it fully or at least partially to help you get an upgrade. If not, then that might be enough to consider switching. Either way, the worst they can say is, no, and if you tell them you will just go to Best Buy instead. That gives them more incentive to help you with it to get you to purchase the device through Telus. While you have them on the line, ask if they have any loyalty plans they can give you as well.
So i got in contact with Telus once again today. I got help from a kind helpful lady as customer service with the help of her manager. They were able to bill my device balance straight to my invoice as of today and cleared it to $0. So come Friday when the pre order open, i can just pre order and pay the device price and on my way i go. Thank you to both of them!
i would highly suggest that this changes for the feature. You can not expect a customer to pay $250+ for their device balance and a phone thats $500 all at once upfront. Not even Bell or Rogers does this. They add the device balance on the next invoice and you just pay the new phone price. i was with Rogers for 10 years and that's mainly the one of few things they had good at.
Also i would highly suggest that the forums get actual Telus reps like the Rogers community forums have. Yes its a user to user base forum which most users are very helpful but Rogers runs the same forums and has actual agents helping out. So maybe Telus can do the same here as i felt like my answer was not answered properly and i as a customer had to call in and speak to another agent and manager for help.