Phone order being sent to wrong address

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brian902
Neighbour
I ordered a iPhone 12 XS max and now it’s being sent to the wrong address. Called *611 and they can’t change the delivery address for my phone. I need help with this ASAP
NFtoBC
Community Power User
Community Power User

Can you contact someone at the recipient address and arrange a handoff? 

It is pretty much impossible to change a delivery address mid-shipment, as there is too much opportunity for fraud.

 

NFtoBC
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brian902
Neighbour
I work in northern Alberta and won’t be home for a month. So the phone will be sent back by the time I’m home. No there isn’t I live by myself
NFtoBC
Community Power User
Community Power User

Then your bet bet is to allow it to be returned and make a fresh order.

 

NFtoBC
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xray
Guardian

Which carrier delivering the package? Some carriers allow you to authorize delivery to a neighbor in the event you are home.

brian902
Neighbour
Got the delivery address changed with zero problems by contacting the web store
xray
Guardian

Yes, that's the obvious solution. For some reason I thought your first post said you already tried that.