Forum Discussion

brian902's avatar
brian902
Neighbour
6 years ago

Phone order being sent to wrong address

I ordered a iPhone 12 XS max and now it’s being sent to the wrong address. Called *611 and they can’t change the delivery address for my phone. I need help with this ASAP
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

Can you contact someone at the recipient address and arrange a handoff? 

It is pretty much impossible to change a delivery address mid-shipment, as there is too much opportunity for fraud.

 

brian902's avatar
brian902
Neighbour
6 years ago
I work in northern Alberta and won’t be home for a month. So the phone will be sent back by the time I’m home. No there isn’t I live by myself
  • xray's avatar
    xray
    Hero
    6 years ago

    Which carrier delivering the package? Some carriers allow you to authorize delivery to a neighbor in the event you are home.

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    6 years ago

    Then your bet bet is to allow it to be returned and make a fresh order.

     

    • brian902's avatar
      brian902
      Neighbour
      6 years ago
      Got the delivery address changed with zero problems by contacting the web store
      • xray's avatar
        xray
        Hero
        6 years ago

        Yes, that's the obvious solution. For some reason I thought your first post said you already tried that.

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