Forum Discussion

brian902's avatar
brian902
Neighbour
6 years ago

Phone order being sent to wrong address

I ordered a iPhone 12 XS max and now it’s being sent to the wrong address. Called *611 and they can’t change the delivery address for my phone. I need help with this ASAP
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

Can you contact someone at the recipient address and arrange a handoff? 

It is pretty much impossible to change a delivery address mid-shipment, as there is too much opportunity for fraud.

 

  • brian902's avatar
    brian902
    Neighbour
    6 years ago
    I work in northern Alberta and won’t be home for a month. So the phone will be sent back by the time I’m home. No there isn’t I live by myself
    • xray's avatar
      xray
      Hero
      6 years ago

      Which carrier delivering the package? Some carriers allow you to authorize delivery to a neighbor in the event you are home.

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User
      6 years ago

      Then your bet bet is to allow it to be returned and make a fresh order.

       

      • brian902's avatar
        brian902
        Neighbour
        6 years ago
        Got the delivery address changed with zero problems by contacting the web store
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