I want to unlock an iPhone 6s registered to Telus, I have contacted Support via Chat and was told to get a prepaid Telus sim to pay $50 for the Sim Unlock. Problem is that I do not reside in Canada. Is there any scenario that I can get someone using Telus in Canada to do the unlocking on my behalf?
Contact is firstname.lastname@example.org
Here is the policy for unlocking. It is difficult to meet these requirements when resident outside Canada. Might you have an opportunity to travel to Canada, or have a Canadian friend or the previous owner of the phone who can help you out? It appears that the phone would have to be or have been active on the Telus network, so it is associated with an account for the unlock to proceed.
Sorry I don't have a simple answer.
You only need to have an active sim if the phone was never originally active on your account. It sounds like you bought the phone from someone else who was on telus and left the country. If that's the case then for fraud purposes it does need to be active on an account or associated to you at some point. If you had the phone active on your account always and then just cancelled because you went travelling and are now wishing to unlock device but, are worried you can't unlock it because your account is not active, that's not the case. Telus can still bill a cancelled account within 90 days of the cancel the unlock fee.
I got the phone from someone and I was told that no outstanding bill on the account. Which I have also confirmed through chat with Telus support. Plus I don't have the
I don't have the contact of the person again, would have tried resolving it. I am hoping to get someone on this forum to help with his or her account.
To unlock it through a pre-paid account, it appears the phone would need to be in Canada, to connect to Telus' network and be registered to a SIM.
To do so on a post-paid account, you MIGHT be able to unlock it from an international location, again with a Telus SIM in the phone, but I'm not sure. In either case, you are getting close to the price of a third party unlock service by the time you go through these steps.
You could send me your phone, but I'm just some anonymous person on the Internet!
@NFtoBC yes what NFtoBC said. The device does not need to be active on the network to be unlocked but, it does have to have been associated with the account at some point for fraud prevention to be unlocked. If you are activating a prepaid account or having a family member use a live Telus sim card to put in the phone to make the IMEI number associate with the account you do not necessarily have to be in Canada. Prepaid only works in Canada. But you could have a friend or family member send you the card where ever you are however once you put the card in your device their account would be incurring roaming fees so they would need a roaming pass or be accepting all charges your device incurs. Telus has roaming agreements with other providers in different countries across the world so it doesn't matter what country you are in, it would get back to Telus's network that your device was associated with the sim on that postpaid account. However as NF also wisely stated, the fees are now racking up so high and the time it would take for all the postage of the sim card that you would really have just saved yourself the effort and expense of using a 3rd party unlocking service.