New prepaid phone.

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Resident

My old prepaid phone died. I bought a new phone LG K20 for my prepaid plan. The new phone takes a different SIM card so I cannot just change cards. Unfortunately the sales man could not get the new SIM card number changed on my Telus account. I have tried everything I can think of to get the card number changed. Right now your Phone in support is not only useless ( or non existent)  and keeps hanging up on me after telling me how much they appreciate my business. The section of your My Telus on line support that I need is not is service. IS THERE ANYONE THAT CAN HELP ME. I have been working on this problem for a week now. in the mean time I have no working cell phone. I understand that things are a challenge at this time. Having said that, it is very upsetting to hear Telus say that they are there for there customers when you are clearly not. Ted. 

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Community Power User
Community Power User

You could try contacting them via Twitter     @TELUSsupport, as described in the Contact Us link at the page bottom.

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Guardian

If your old phone uses a micro SIM you can cut it to make a nano SIM and put it in the LG K20.

I've done this many times. There are lots of instuctions and videos on the Internet. Here is an example:
https://www.cnet.com/how-to/how-to-cut-your-own-micro-sim-card/

 

It's not difficult, just take your time. You have nothing to lose since your old phone is dead anyway.

 

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Guardian
The sales person at the store should have known this. Many stores have a cutter tool that makes it easy to do.