Hello CAMERA, In response to your question, you don't have to create a new e-mail address when creating a new account. Give TELUS Client Care a call at *611 or from a landline at 1-866-558-2273 with your old account number, if you don't know what your account # is then TELUS will ask for your name, home address or phone number. TELUS then may be able to retrieve the information on the old account, transfer everything including your e-mail address over to your new prepaid device and then delete the old information. Best of Luck.
