Moto G: kitKat update

[Neondew]

Hi, I was wondering if you guys got the KitKat 4.4 update yet for Moto G. I have not got the update yet in Telus canada.

Baseband: MSM8626BP_1032.3051.51.00R

KERNAL version: 3.4.0-gf8fd5d9

                                hudson@zbr05Inxdroid02 #1

System version:14.81.1.falcon_umts.Telus.en.CA

[SuperFred · Accepted solution]

Hi, the update will be showing here http://mobility.telus.com/en/ON/Software-Updates/index.shtml?INTCMP=homeQLH2softwareUpdate once it's available for Telus.

[SuperFred · Accepted solution]

I understand and the provider must rely on the manufacturer for specific updates like this one, delays can be part of the game, maybe the manufacturer found an issue with the first version of the update and decided to get it fix. I'm sure TELUS will receive the update before March and let's hope that it will be worth it.

[Android · Accepted solution]

Motorola support told me the update is being being fixed and should be available "soon" which could mean anything but I saw on the Koodo forum that a high ranked user calling himself rikkster is claiming that 4.4.2 users are getting a bug fix right now since he got the bug fix update (8.5 mb) and that Telus/Koodo customers on 4.3 will probably get it in the next few days.

He posted a reply about this in this posting on the Koodo forums so if he's getting the bug fix update does it means Telus customers are getting it too since Koodo is a Telus brand.
http://community.koodomobile.com/koodo/topics/moto_g_kit_kat_4_4_2_was_it_what_you_hoped_for_tips_tr...

[Android · Accepted solution]

I believe the update is out because I just received version 173.44.30 today

[gdroid · Accepted solution]

I can also confirm that the update arrived today. Thank heavens the guarantee was delivered for me in a timely manner since I just got the phone 4 days ago. I assume others who got it earlier are just getting theirs now too?

Kudos to Motorola for the timely updates.

[SuperFred · Accepted solution]

Hi, the update will be showing here http://mobility.telus.com/en/ON/Software-Updates/index.shtml?INTCMP=homeQLH2softwareUpdate once it's available for Telus.

[gdroid]

Here's the problem, Telus advertises "guaranteed update to 4.4 kit kat" yet it's not available. Motorola released it in early January to Canada. Guaranteed update is misleading and I would bet Telus would say we said guaranteed, not guaranteed by any timeline. That is even worse, you could guarantee it and give it in two years but hey you guaranteed it right?

Get on it Telus, this is bad PR. The moto g doesn't even show on the upgrade last or the schedule. A shame.

[SuperFred · Accepted solution]

I understand and the provider must rely on the manufacturer for specific updates like this one, delays can be part of the game, maybe the manufacturer found an issue with the first version of the update and decided to get it fix. I'm sure TELUS will receive the update before March and let's hope that it will be worth it.

[Android · Accepted solution]

Motorola support told me the update is being being fixed and should be available "soon" which could mean anything but I saw on the Koodo forum that a high ranked user calling himself rikkster is claiming that 4.4.2 users are getting a bug fix right now since he got the bug fix update (8.5 mb) and that Telus/Koodo customers on 4.3 will probably get it in the next few days.

He posted a reply about this in this posting on the Koodo forums so if he's getting the bug fix update does it means Telus customers are getting it too since Koodo is a Telus brand.
http://community.koodomobile.com/koodo/topics/moto_g_kit_kat_4_4_2_was_it_what_you_hoped_for_tips_tr...

[gdroid]

Now that was a useful reply with 10x more insight than the textbook reply from support above yours. Once again, as in the case of Telus phone support, the internet has more useful information than the support employees. Phone support gave me the generic, yes Android rolls out updates in batches and some customers have it now, keep checking. No they don't and Motorola released it in January so if should have been available already. Useless generic info again, what a shame. No wonder I'm upset after nearly every phone call with support because their information is so often false or uninformative. Loyalty recently told me I had a blackberry and wanted an iPhone even though I had an S3 at the time and wanted an Android upgrade. There is a major lack of human logic or attention in Telus support.

Thank you for information that is actually insightful.

[Andee]

Hey guys I'm just wondering, I just got the Moto G from Telus and I am on 4.3, do you need a SIM card inserted to get the update once it's out?

[Android · Accepted solution]

I believe the update is out because I just received version 173.44.30 today

[gdroid · Accepted solution]

I can also confirm that the update arrived today. Thank heavens the guarantee was delivered for me in a timely manner since I just got the phone 4 days ago. I assume others who got it earlier are just getting theirs now too?

Kudos to Motorola for the timely updates.

[Neondew · Accepted solution]

I also just got the update.