Missing ultimate accessory package with new purchase of new device

[rspencer38]

Anyone else receive a new device that was also supposed to receive the AXS ultimate accessory package? I ordered two new S24 Ultras and the promotion was to include accessory package. Neither device received the accessories.

[TELUS_Support]

Can you elaborate more on which offer this is? If you can help answer a few more questions, it'll help us get on the same page:

- When did you purchase the device

- Was this purchased through telus.com, over the phone, or through a partner/reseller portal?

- Which accessories?

[rspencer38]

I purchased two S24 Ultras through Telus.com - the offer states that I should have received an ultimate accessory package (case, screen protector and charger) with online activation. 

 

[TELUS_Support]

Thanks! We're going to send you a private message to collect your account/order info. We'll look into this for you 🙂

[TELUS_Support]

I had a look at the terms and conditions and a few things occurred to me: 1) It's available for new customers 2) It's for consumer accounts (EPP, Business, Corporate accounts are excluded) and 3) the offer isn't currently available for existing customers. Would any of these apply, by chance?