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aameeeraali
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Joined 12 months ago
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Re: Horrendous Customer Experience
I've recently become a new TELUS customer and I can say TELUS customer service is a nightmare to deal with. Mostly as they have outhouse (foreign most likely) customer representatives when you call them and not inhouse. I had some luck when I complained to an issue via the TELUS chat and it said a representative would call me back, those reps were inhouse (canadian) and are more willing/ able to help out. All I can say is if you get a rep who's canadian then you're more likely to get something done in your favour otherwise I've noticed the foreign reps just give you the run around like a dog. Now related to your issue, I have been through a similar ordeal a few times where I wanted the address changed but they couldn't do it. At that point one option I guess is to have TELUS contact the courier and schedule a nearby pickup, that way you could pickup at your convenience. Anywho, all the best! Loyalty ain't worth anything to these greedy companies, just left freedom after 5 years because they couldn't even do a simple price match.948Views0likes0CommentsRe: Missing ultimate accessory package with new purchase of new device
Wow that's ridiculous, yeah the store I went to said they have nothing to do with whatever Telus sells online, ridiculous even though it's a Telus corporate store. Shoo'ed me away like I was rabble. Telus support has been a nightmare to deal with. Looks like they're going to lose a ton of consumers with this. Only thing I can think of is to complain to the CRTC.3.1KViews0likes0CommentsRe: Missing ultimate accessory package with new purchase of new device
Little update; So i went to a corporate TELUS store and told them everything customer service told me to do, they told me customer service was wrong and any request of this sort has to go through them. The customer service agent on the phone earlier had told me that there was nothing he could do on his end and it HAD to be done via in person at a corporate store. Anyways, I have been DM'ed by telus support and they say they should call me in 24-48 hours to find a solution, whatever that entails. So far, crappy customer service, hours on hold, hours wasting gas and precious time with no luck. Not at all a good luck on telus and definitely not a great way to gain or retain new customers.3.3KViews0likes0CommentsRe: Missing ultimate accessory package with new purchase of new device
I shall do, hope everyone who got a phone this way gets their bundle because that stuff adds up, a case + screen protector + 30W charger. so far customer service has been annoying, but if this gets resolved then i guess alls well that ends well. otherwise, i do not have the patience to be a NEW customer and already have to deal with shabby customer service lol3.3KViews1like0CommentsRe: Missing ultimate accessory package with new purchase of new device
For me its a matter of principle, I have been told by customer service after an hour on the phone to go to a telus corporate store so they can verify my order details and if they have the bundle then to provide it for free. I am going to go do that otherwise I have not ported my number yet so i'll most definitely return the device and go with a competitor. Virgin mobile still has boxing day deals for cheaper on the S243.3KViews1like1CommentRe: Missing ultimate accessory package with new purchase of new device
Missing the AXS Ultimate accessory bundle when purchased and activated a brand new samsung galaxy s24 online. It is a new activation and I am porting from a different service and on the EPP boxing day plans. This is not a good start to a new relationship telus!3.4KViews0likes1Comment