I've recently become a new TELUS customer and I can say TELUS customer service is a nightmare to deal with. Mostly as they have outhouse (foreign most likely) customer representatives when you call them and not inhouse. I had some luck when I complai...
Wow that's ridiculous, yeah the store I went to said they have nothing to do with whatever Telus sells online, ridiculous even though it's a Telus corporate store. Shoo'ed me away like I was rabble. Telus support has been a nightmare to deal with. Lo...
Little update; So i went to a corporate TELUS store and told them everything customer service told me to do, they told me customer service was wrong and any request of this sort has to go through them. The customer service agent on the phone earlier ...
I shall do, hope everyone who got a phone this way gets their bundle because that stuff adds up, a case + screen protector + 30W charger. so far customer service has been annoying, but if this gets resolved then i guess alls well that ends well. othe...
For me its a matter of principle, I have been told by customer service after an hour on the phone to go to a telus corporate store so they can verify my order details and if they have the bundle then to provide it for free. I am going to go do that o...
