Recent ActivityMost RecentNewest TopicsSolutionsBilling Issue In November 2025, before leaving Canada for a six month deployment, I contacted Telus to pause my services while serving my country. I was told my account was successfully frozen. I am still getting ...Billing issue I have two lines with Telus. Each of them is on a $55 plan. Each plan should be discounted by $10 per month for 24 months, and each plan should have a further $10 discount for pre-authorized payment....Abusive and Unprofessional Conduct As a Senior who recently had a heart attack and am currently trying to recover, I was astounded to be called a “stupid b*tch” 3 times during a conversation with one of your representatives. Telus ch...Billing Issue I have been trying to resolve an overbilling issue since late December. Having no luck, I escalated my issue using the link on the Support site and was issued a Request ID. This was done on Jan-21-...Data limits My son and I share 400 GB of data. However, there seems to be some sort of limit (see picture) and when my son reaches that limit of 11.5GB - it turns off his access to the Data. I have to log in a...Poor coverage and speeds II Four months ago I started this topic: In the three and half years that I've lived in central Alberta Telus coverage has been weak. I usually get only one bar at home (inside or out), two if I'm lu...mobility billing issues I'm a long-time prepaid telus user. unfortunately. i've had issues with my accounts before, but I haven't had such a major long-running issue with my billing. I'm stumped and I've tried everything I ...Customer Service Issue In January, Telus set up an account for my daughter when they told her they couldn't. Meanwhile she went to another provider. For 9 months they have been badgering her with a $330+ bill for a service...Does One Plus N20 compatible with Telus? Hello, I am thinking about transfer my phone plan from Virgin to Telus. I am holding a One Plus N20 that was bought few years back from BestBuy. Interesting thing is, it works fine with Virgin, but ...Samsung s20 plus 5G - Only LTE Samsung s20 plus 5G - Only LTE I know the phone is 5 years old - But I cannot get 5G anymore - According to the Telus Coverage website, I have 5G in my Area - I am just wondering if anyone else is...
