Galaxy watch 5 LTE issue

[mjwood]

It seems my GW5 "overheats" when making calls using the LTE function.

This happens anywhere between 1-3 minutes into a call. The watch is a GW5 pro and only a few months old. It has been in for repair (motherboard, battery and rear sensor replaced) but the issue remains.

Anyone else having similar issues or been able to resolve it?

[Fabylous]

Hi @mjwood I have heard Galaxy users having this issue but it was for the Galaxy 4 series.  The only thing I am aware is that they replaced it because of the warranty.  Are you on the latest upgrade on the watch? 

[Syaoran]

Same issue with the Galaxy 4 series smartwatches is present in the 5's.  It doesn't affect all smartwatches but those that it does.  Get it replaced under warranty as soon as possible.  

[mjwood]

Sorry for the delay, I've been away on holidays.

Thanks for the feedback. I had come across mention of this issue too with the GW4 in areas of low signal and some GW5. 

I'll reach out to Telus about a replacement as the watch has been in for replacement and has already had it's motherboard, rear sensor and battery replaced. I can't imagine there would be anything else to fix. Since I'm under the 1 year mark, I'm hoping to get this resolved before the warranty expires.

[mjwood]

Update - watch is being replaced with a Watch 6 Classic. Was hesitant to try another 5 Pro. Hoping the 6s do not suffer the same overheating problem... but have seen reports they do 😞