I just changed providers and transferred out my phone number (a week before the end of my 2 year Telus contract).
I am now looking to exercise my Bring-it-back option and return my Telus phone to avoid paying the balance on it.
The Telus in-store staff (Rockland shopping center) told me that this could not be done in store (given that my contract cancelled when my phone number was transferred out) and that I had to call customer support.
Please advise in regards to how to proceed!
Solved! Go to Solution.