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LG G4 originally with Koodo, switched to Telus 10gb / $60 plan and data stopped working.
The guy at the mobile shop (Superstore) deleted old APN and created the new telus one.
24 hrs later still no data. Is there something that needs to be done in Telus end?
At a loss here.
Solved! Go to Solution.
There have been some issues with Data and the new plan. Telus will be pushing out a fix soon.
This thread may offer some ideas as to a solution.
I'm in the same boat as you. I spent 9hrs trying to get a hold of tech through the chat tool but when I got to 17-25 in line it would crash and i would have to start over. If I figure something out I will share
So how did you get this plan to start with? I have been trying to get a hold of Telus for a week now. The number TO CONTACT US is not available and I am 209 on the list for a live Chat.. This is crazy stupid... lol
I had to do it in person at a PC Mobile shop. Wanted to stay with Koodo and the guy said only over the phone but that no one was going to answer.
My wife had to change to Koodo for the same reason and she also has no data.
Finally got to an agent on chat after 7 hrs and two chat crashes.
Phone had to be factory reset and it all came back normal with appropriate APN loaded and LTE working right off the bat.
Now I need to spend 1 hr making my phone look similar as to what it was before, resetting up accounts, and making sure all the backups reloaded.
Painful but it works now.