My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. But each time ...
Telus Privilege is not working. I keep getting error message that Telus is currently experiencing technical difficulties. Which is not true since i know other users have access. I called call center and no one is know what solution is. Anyone have an...
I have recently fallen victim to a sophisticated scam in which someone misrepresenting themself as a TELUS Mobility rep convinced me to "switch" from Koodo (where I am a current subscriber) to TELUS with the offer of discounted service and 2 new phon...
So my term was up, usually I go in store to do the bring it back but I’ve done it a good few times now so I figured I’d save myself time and do it online.Never. Again.I got the text saying my phones been accepted so look out for a credit, great! I kn...
I'm not sure where to give feedback for customer service. I made lots of calls and went to the store, but only one person named Jose helped me to fix my issue. I've been transferred again and again, but Jose gave me all the information I need. Thank ...
Its been two years since am having issue with internet connection on my mobile in one particular area but telus care and escalation manager have not help me in any way . I have filed a complaint through ccts. I can provide countless proof of how bad ...
Has a sales representative misled anyone else? I was contacted by Telus on August 4th and sold a package that I clarified concisely with the sales agent twice before agreeing to so I could ensure it was better than my provider at the time. I was told...
I have been a customer of Telus for over 10 years. For the last several years, they have been sending me text offers to upgrade my device. I took a new job that has a phone incentive for employees so decided to upgrade by accepting a text offer. I or...
IF I'M PAYING $15 A MONTH FOR DEVICE CARE, WHY IS IT REQUESTING I PAY $200 FOR A SCREEN REPLACEMENT? IF I HAVE TO PAY REGARDLESS, WHY AM I WASTING $15 A MONTH?
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
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