Depending on your device, Secure Lock may show one of several different messages:
Error 101: The phone has been flashed with unauthorized software & is locked. 1-866-558-2273
Security Error
The phone has been flashed with unauthorized software. Please contact Customer Care at 1-866-558-2273
Secure Lock Help
Resolution steps
If your device has been locked due to unauthorized firmware, you have the following options:
You may contact the equipment manufacturer directly to see if the device can be repaired. Please note that repair/return for this issue may have additional cost.
If your account has Device Protection (DPP), file a claim with Asurion at 1-866-281-4537. (Available from anywhere in Canada or the US, including Alaska and Hawaii.)
Perform a handset upgrade.
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