06-26-2020 11:30 AM
Having a problem that no one has a clue what to do about. My wifi cuts out for about 20 seconds every hour, the same number of minutes past the hours, but a different number of minutes past the hour each day. So one day, it will be 23 minutes past the hour - 9:23, 10:23, 11: 23, etc. But tomorrow it will be 47 minutes past. 1:47, 2:47, 3:47. Just a quick interruption, but enough to disconnect me or freeze my video call (work) or disconnect my game (not at work) or whatever
I have verified it happens on multiple devices (laptop, ipad) so it's not device specific.
I have fibre 150, with main box in the basement and 2 TELUS extenders - one on main floor and one on upper floor. Also have TELUS TV.
Gratefully accepting thoughts and ideas.
06-26-2020 11:52 AM
Which Telus router do you have? The T3200 (black) or the Home Wifi Hub (white)? Are you using any wifi extenders or Telus Boost?
06-26-2020 11:53 AM
The white hub and TELUS boost with 2 extenders
09-12-2021 05:55 PM
Any solution to this common problem?
09-15-2021 05:02 PM
That is a bit peculiar! Did you try the troubleshooting steps at https://bit.ly/3oJGNlr and test?
09-19-2021 08:51 PM - edited 09-19-2021 08:51 PM
I have followed those instructions a couple of times, killing the router, the Boost and the Telus AP all and restarting them all and I still have devices that connect to the Boosts, but in time they loose connection thus causing no internet connection. These devices range from laptops to Raspberry Pi's to IOT devices.
I also reset the router to factory settings prior to rebooting.