re: home phone charge
my home phone charge has been $.08 per month for YEARS!
last year [Dec 2020] when I was switched to the so called "Loyalty Discount"; I was told that my monthly charges would remain the SAME and nothing would change. and yet here we are; the rate for this month has increased by $2.00 per month [$24.00 for the year!!]
This is why I have to check my bill every month.
This is a customer forum, with mostly customers providing advice. If you have a billing issue you need to contact Telus via a phone call or the online chat option.
Likely because of this:
Home phone rate increase
Starting with your April 2021 bill, the monthly rate for your Home Phone plan will increase by $1-2 depending on the rate plan you’re on. To review current service terms, visit telus.com/ServiceTerms.