You need to be on your home Wifi and enter admin password to proceed

[dan_mah]

Hello, I'm having trouble connecting my Telus boosters onto my home network.  My boosters are connected to the network by hardwire for the setup.  On the mobile app, when I go to "Network", "Add" (booster), this message comes up, "You need to be on your home Wi-Fi and enter your admin password to proceed.  Please ensure you're connected to your Wi-Fi and reopen the app to try again".  My cell is connected to my home network.  I can see all my home wireless devices on the app.  I tried logging out of the app and signing back in.  I also tried reinstalling the app.  Nothing worked.  Any suggestion?  Can the boosters be configured through the router: 192.168.1.254 (without going through the mobile app)?  Thanks in advance.    

[Rocky3]

@TibbyXo @TELUS_Support 

trying to follow along

Tibby came into the middle of the conversation between @dng and Telus support answered.

Tibby posted the picture expected from dng. It shows Telus with strong cell but weak WIFI.

[Ad-DDOS]

I am still getting this issue. Any idea when this issue will be resolved.

[TELUS_Support]

Hey there - we are looking into it

[Ad-DDOS]

@TELUS_Support  Can you please update?

[TELUS_Support]

Once we here back we will provide an update.