I have been a customer of TELUS for a very long time. My home hardline, cell, TV and Internet. In fact my email ends with telusplanet.net. Here is what is bothering me. I asked when to expect Purefiber in my area, Pennsbrooke. Marlborough along 52 street NE has new PureFiber lines so I was hopeful it would be in the near future in my area. However, I was told that if I could get 85% of my area interested this could expedite the process.
This I find outrageous for me to promote one of the big three products in any fashion. All the years I have been with TELUS at the time I did there were no promotions like a free TV or anything. Only four situations were I required support, once threatened of a 120.00 dollar service fee if the problem was do to something I done. All four incidents were resolved and I forced compensation because they were to find that I was a trained, experienced telecommunication expert well beyond anyone to argue with. My neighbors and I have decided that whom ever brings fiber to our area will get all our business immediately, As for TELUS PureFiber, we would expect better than a same discount. I will also be testing the speed of the service and I am not fooled by the can be up to speeds promises.
Cheers
