June
Solved! Go to Solution.
June
Thanks for verifying! Actually looking at your account, you do have unlimited data on there. We also see the comment left by the agent yesterday in the morning stating just that. The unlimited data was removed in error, it's now been added back on, and you're good to go. It may SHOW 1000gb as that's just a system setting, but the unlimited data add-on is definitely locked in.
June
June
No worries, and very much appreciate your patience with this!!
^ A-B
June
I too have an issue just like this going on right now, there was a service agreement "update" which removed my no cost unlimited data on my account, charged me an extra $55 a month (for 200 or so GB) and also for whatever reason modified my other promotions for being such a loyal customer to Telus...
I don't want to deal with AI chatbot, and don't need the hassle of all the stress this has caused. Please help fix this error and make the appropriate billing adjustments - I'm on a 2 year service agreement and this all was included for a fixed price.
June
Hey there - I think it would be best if we simply add it, rather than leave you wondering and worrying about how much internet you've used. Please look for a message in your inbox from us
June
Hi there - I can bring your unlimited internet back. Can you please verify your account by following this link: https://smm.page.link/326jyibKzBdjoRMT8
June
June
June
Thanks for verifying! Actually looking at your account, you do have unlimited data on there. We also see the comment left by the agent yesterday in the morning stating just that. The unlimited data was removed in error, it's now been added back on, and you're good to go. It may SHOW 1000gb as that's just a system setting, but the unlimited data add-on is definitely locked in.
June
June
No worries, and very much appreciate your patience with this!!
^ A-B
June
I too have an issue just like this going on right now, there was a service agreement "update" which removed my no cost unlimited data on my account, charged me an extra $55 a month (for 200 or so GB) and also for whatever reason modified my other promotions for being such a loyal customer to Telus...
I don't want to deal with AI chatbot, and don't need the hassle of all the stress this has caused. Please help fix this error and make the appropriate billing adjustments - I'm on a 2 year service agreement and this all was included for a fixed price.
June
June
I got it solved. (Hopefully/Fingers crossed)
Had to type team member to get a true rep to assist through the AI BOT.
Was about 3 or 4 issues (changes), made it easy and had the before/after contract details ready to go, took maybe 5 minutes after getting in touch with someone.
Hopefully others are not impacted by this same problem.
Cheers!