Unlimited internet home solutions Removed

[Mam]

Telus when updating home security the agent took away my other services. Ie. Internet. Optic TV and landline. After 4 phonecalls I have a 4th contract. The intent. Keep as is. But. The infamous wisdom of last agent removed unlimited internet. I now have a cap of 1000gb. How imperative to have unlimited vs 1000. The closest we've used is 800 in 3 years?
I would appreciate others views and feedback. Thank you

[TELUS_Support · Accepted solution]

Thanks for verifying! Actually looking at your account, you do have unlimited data on there. We also see the comment left by the agent yesterday in the morning stating just that. The unlimited data was removed in error, it's now been added back on, and you're good to go. It may SHOW 1000gb as that's just a system setting, but the unlimited data add-on is definitely locked in.

[Mam · Accepted solution]

Thank you so much. I appreciate you looking!

I must say this last situation has been confusing with many phone calls.

Yesterday I had extra time so called directly. Thus the 2 different forums. I had been a doubting Thomas as was told different things.

Again, thank you so much for following up.

Marie

[TELUS_Support · Accepted solution]

No worries, and very much appreciate your patience with this!!

^ A-B

[TELUS_Support]

Hey there - I think it would be best if we simply add it, rather than leave you wondering and worrying about how much internet you've used. Please look for a message in your inbox from us

[TELUS_Support]

Hi there - I can bring your unlimited internet back. Can you please verify your account by following this link: https://smm.page.link/326jyibKzBdjoRMT8

[Mam]

Above link followed. Authenticated. Then said return for message. And cannot see where or how to reinstate unlimited. Please direct!

[Mam]

Account has been verified. Now what do I need to do?....

Marie

[TELUS_Support · Accepted solution]

Thanks for verifying! Actually looking at your account, you do have unlimited data on there. We also see the comment left by the agent yesterday in the morning stating just that. The unlimited data was removed in error, it's now been added back on, and you're good to go. It may SHOW 1000gb as that's just a system setting, but the unlimited data add-on is definitely locked in.

[Mam · Accepted solution]

Thank you so much. I appreciate you looking!

I must say this last situation has been confusing with many phone calls.

Yesterday I had extra time so called directly. Thus the 2 different forums. I had been a doubting Thomas as was told different things.

Again, thank you so much for following up.

Marie

[TELUS_Support · Accepted solution]

No worries, and very much appreciate your patience with this!!

^ A-B

[ccspro · Accepted solution]

I too have an issue just like this going on right now, there was a service agreement "update" which removed my no cost unlimited data on my account, charged me an extra $55 a month (for 200 or so GB) and also for whatever reason modified my other promotions for being such a loyal customer to Telus...

I don't want to deal with AI chatbot, and don't need the hassle of all the stress this has caused. Please help fix this error and make the appropriate billing adjustments - I'm on a 2 year service agreement and this all was included for a fixed price.

[Mam]

Interesting how they usurp previous current contracts. I got mine corrected. With bot. Keep saying I want to speak to a rep. Or call directly.

I'm hoping it's a glitch !

My unlimited was returned. Keep calling.

Good luck

[ccspro]

I got it solved. (Hopefully/Fingers crossed)

Had to type team member to get a true rep to assist through the AI BOT.

Was about 3 or 4 issues (changes), made it easy and had the before/after contract details ready to go, took maybe 5 minutes after getting in touch with someone.

Hopefully others are not impacted by this same problem. 

Cheers!