July
Hello,
I have turned to here because attempting to get proper help from Telus Support/Customer Service serves no purpose.
My family has been with Telus for years, somehow they are the best ones around. However with Fiber optic and updated wifi boxes, booster boxes, and multiple resets/tests running the wifi is extremely unreliable. It slows down drastically, stops working, turns on/off by itself, and most importantly Telus say's it has a high rate of speed 500 MB/s + but I believe it's pure fraud. No one in my family has old technology expect for the living room PS4, so it cannot be blamed on bad/old devices. These devices connected to the home wifi can barely run google sometimes. It is unable to load even emails and regular quick actions such as weather. It isn't a one time issue, it happens and happens until wifi becomes unusable and I have to deal with the problematic Telus support. They literally never do anything, waste 1 hour, and then say the solution is to pay for a "better" plan, only $100+ a month.
We went through that process of "upgrading" until we realized it's a scam and it's the same wifi.
What is interesting is that the Telus speed check app say's a high rate 500 mb/s +, but when you do it on different apps or even playstation test wifi speeds it comes back at 10-15 mb/s. And it sure does feel that way. I mean my 2023 Macbook Pro struggling to load google on home wifi is real embarrassing when free public wifi is faster.
Does anyone else experience the same issues with home wifi slowing down a lot?
Is there any better providers or plans with other companies?
Is there a way to get real help from Telus?
July
It sounds like the issues you are experiencing are related to wi-fi. There are many factors that can affect the performance over wi-fi.
This may be useful:
Understanding and optimizing your Wi-Fi | TELUS Support
If you continue to have issues you may need to add additional wi-fi access points to improve speed/coverage.
July
Hey @Toki1 - Can you go to fast.com and post a screenshot of the result you receive? Like Fuzzy was mentioning, you might have an issue with the Wi-Fi network but we need to know where you are at so we know if we are helping or making things worse.
As always, you can try a wired speed test as well so we know that you are getting your full speed to the modem
July
Oh my, you are right on the money. First off, yeah, don’t call Telus, I’ve spend tens of hours on the phone with them trying to get things straight, &….they are TERRIBLE. Long wait times, inept or highly ESL agents, who LIE to you & you end up calling back. I still have a PVR issue that I can’t bring myself to spend the time, effort & put me in a major bad mood by calling them. They have gone from the best…to the worst…customer service. That being said, we got WiFi plus about 4-5 months ago & I swear it is glitchier than the previous hi speed Telus Wifi. As I type this, it is glitching in & off. It’s driving me INSANE as I am so tired of trouble-shooting tech, particularly Telus. We have friends & family who commiserate with us, they HATE calling Telus & constantly have tech Telus issues. We’ve been with them for years, we have multiple Telus tech products & we just don’t know what the answer is. Hugely frustrating.
August
We’re sorry to hear about the issues you’ve been experiencing. Your feedback is important, and we apologize for the frustration and inconvenience caused by our service and support. Please send us a private message so we can review your account and address the issues directly.
August - last edited August by El-Eric
Thanks so much. I’m not holding out any hope, sorry, I’ve spent probably 20+ hours on the phone resolving these ongoing issues with our security system and our billing issues, and eventually (and unfortunately) ended up sending 2 letters, 6 months apart, to your CEO Darren Entwistle to get help.
August
Thank you for sharing this feedback and I'm glad to hear that things are relatively stable. Please don't hesitate to reach out to us if you ever need assistance and we are sorry to hear that you've been through a lot trying to sort out your PVR situation