Telus home wifi extremely unreliable and weak.

 

Here’s where we are currently. For this latest WiFi issue, we rebooted our WiFi and so far, so good. However……

 

About 2 months ago one of our two PVR’s wouldn’t work. After trouble-shooting, turning off and on, and pairing….I called Telus, they went through a variety of steps over 30 mins and they finally gave up and said they would send me a new PVR unit.

 

They said they would send 2 units, when I asked why, he said so that I’d have a spare if our other PVR went out. I pushed back because that didn’t sound right and I was worried I’d be charged for them, or…..have yet “another” long involved phone call to correct that.

 

The PVR’s never arrived. A month later I tried our wonky PVR, and lo and behold, it works just fine now.

 

A week ago we got a call from our doctor’s office - a nurse’s grandmother had received a package with our name on it, she recognized the name as we are their patients, so she took the package, held it and called us. When we stopped by the clinic to pick it up, you guessed it. The Telus PVR’s with an address of 860-7th Avenue on it.

 

We’ve been Telus customers for 15 years….our mailing address is [redacted], Hope, and our physical address is [redacted]. It’s never changed. I checked our account inline and the address displayed is accurate. So…..where the heck they got that address from is just baffling.

 

So I’ve kept the PVR’s. Why? 3 reasons.

 

1) I keep a close eye on my bills, I’ve had many issues of Telus charging for things that are inaccurate (one bill they added $1,200) - sometimes it is for equipment I long returned. So I don’t want to return these PVR’s as I will lose leverage if they suddenly add this onto my account. You will see my account for the past few months has credits on it…..that’s why; all the incorrect charges and then reversals after hours of phone calls/investigating.

 

2) If that PVR goes out again……I won’t have to wait for another (that may never show because it was sent to some obscure address).

 

3) I am so sick and tired of spending so many frustrating hours on the phone with Telus, I just can’t bring myself to call them again.

 

So….I have your 2 PVR’s, my account as of today is fine, the bad PVR is still working, and we were able to get our WiFi working.

 

Sorry for the long story (there’s a lot more detail about all of the issues that I could add but I won’t waste your time). I might mention that the ESL agents often lie to you. For example; oh yes Miss Shelley, it is all fixed up or I’ve taken care of everything or no you won’t be charged. And then you go online, check your account, and it’s all messed up.

 

Many of my friends and family have ingoing issues with Telus as well. It’s become a conversation piece.

 

Anyhow - thanks so much for your response.

 

Shelley [redacted]

 

[mod edits: removed personal info]