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01-22-2024 06:20 PM
Solved! Go to Solution.
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02-15-2024 03:25 PM
It's frustrating for sure. Here's how I resolved my problem. Using the connect app I forgot my boosters. Meaning I deleted them. Then I rebooted my modem and on the modem I turned off the wireless from the router web page. Then I reinstalled my boosters. First obviously the one hardwired to the modem. You'll need all the admin password. Follow the instructions on the Connect app for installing boosters to your network. It takes a while for it to reboot to solid blue light so be patient. Then I installed the 2nd booster at a remote location. Again follow the instructions from the Connect app. Leaving the modems wireless off I then reconnected all my devices to the boosters. It worked and all my devices now appear on the connect app.
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01-23-2024 10:45 AM
Hello. Since you've already tried all the first step troubleshooting to no avail, your best bet may be to reach out directly to our Mobility team at 1-866-558-2273 so they can investigate further from their end.
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02-12-2024 08:54 PM
I have the same problem and have tried the same solutions with no luck. Just wondering if you have had it resolved. Also, as per A-B Community Manager is the Mobility team the right Department to call seeing that this is an App problem?
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02-13-2024 10:35 AM
You got it! You can reach them at the number above!
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02-14-2024 11:14 PM
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02-15-2024 09:20 AM
Have you had the chance to speak with our Tech Support team about this?
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02-15-2024 11:34 AM
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02-15-2024 03:25 PM
It's frustrating for sure. Here's how I resolved my problem. Using the connect app I forgot my boosters. Meaning I deleted them. Then I rebooted my modem and on the modem I turned off the wireless from the router web page. Then I reinstalled my boosters. First obviously the one hardwired to the modem. You'll need all the admin password. Follow the instructions on the Connect app for installing boosters to your network. It takes a while for it to reboot to solid blue light so be patient. Then I installed the 2nd booster at a remote location. Again follow the instructions from the Connect app. Leaving the modems wireless off I then reconnected all my devices to the boosters. It worked and all my devices now appear on the connect app.
