Telus Wifi Hub and Google Home Mini speaker

[peliopoulos]

I just got internet set up in our new home and they gave me the white Telus Wifi Hub and one booster.  The 5GHz and 2.4GHz signals are joined to one SSID.

I tried to get the my Google Home Mini speaker connected via the Google Home app.  I get through all the steps in the app (sees the speaker, gets an initial connection) but once I set the room, it says "Could not communicate with your Google Home mini".

Here's all the things I tried:
1) move it closer to the router

2) reset the speaker (button on the back)

3) unplug and reboot the router, speaker and phone

4) forget and reconnect to the router on my phone

5) enabled UPNP on the router

6) use original cable and plug for the speaker

7) ensured phone and app are up to date

😎 searched for but could not find IGMP settings

9) no VPN or proxy settings anywhere

I don't want to split the 5GHz and 2.4GHx signal if at all possible.  

Does anyone have any other ideas?

[FuzzyLogic · Accepted solution]

I don't have that device. It does seem to be a fairly common issue. Here are a couple of links that discuss possible options:

How to Fix Common Google Home Connectivity Issues (puls.com)

Top 12 Ways to Fix Couldn't Communicate with Google Home Error (guidingtech.com)

Hopefully there is something of use for you.

[peliopoulos]

Thanks @FuzzyLogic , I have now been through all of those steps, but still no luck.  Oh well, keep on searching I guess.

Additional troubleshooting steps
10) try a new phone

11) disable the 5GHz signals on the router

12) reduce the number of devices connected to wifi

13) uninstall and reinstall the Google Home app

[rc]

Try turning off the booster, and then see if you can set room. 

If this does not work, then try turning off 5GHz on the wifi hub.

If you can get the device set up then undo your changes, on step at a time, to confirm what is causing the problem.

[peliopoulos]

I'm pretty sure that I didn't properly reset the speaker before.  I tried turning off the booster and that didn't do anything.  However, I then figured I would reset the speaker again.  This time, the speaker talked to me warning that I was going to reset it.  I guess I was holding the button down wrong.

Thanks to @rc and @FuzzyLogic!