Telus MyWifi App does not show me ability to turn on Guest Wifi - no "Guest Wifi" label

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Harold1
Resident

I would like to turn on a guest wifi network

Online help shows the wifi tab in the mywifi app having a "Guest Wifi" label the user can click on

But I when I go to that screen (pleas see attachment) - I don't see "Guest Wifi" label - is there something special I need to do?

 

Please see attachment and thank you very much

Haroldmywifi_no_guest.jpg

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Community Power User
Community Power User

Apps often have only a subset of full functionality of a device. I usually use the on-device web interface for managing my router, as there are far more options for managing it. Go to 192.168.1.254, and use the Admin login credentials to manage the device, and you’ll have better success!

 

NFtoBC
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xray
All-Star

It's strange how your app doesn't even show the 2.4 GHz and 5GHz WiFi bands.

  • What router do you have?
  • What version is your app?
  • What device are you running the app on?

My WiFi.jpg

Community Power User
Community Power User

@xray 

  I’m not seeing those options either, but am connected through Boost Wi-Fi, not the T3200, which may be one reason the guest Wi-Fi does not show.

 

@Harold1 

 Are you using the Boost Wi-Fi extenders? If so, you’ll need to connect to your T3200M instead.

NFtoBC
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xray
All-Star
I didn't think it mattered what I was connected to because I wasn't even at home when I took that screenshot of the app. I was on the WiFi at work.
Harold1
Resident

Hi everyone that replied, thank you all very much.

I just went to 192.168.1.254 and was able to create guest wifi network there, solved my problem.

Thank you all, all the best Harold