Have you reached out to technical support? That's usually the first thing to do, especially in situations like this. If it's been ongoing for weeks, call in. It's possible it's just your hub that's affected or it may be something else. Since Telus has infrastructure in many provinces and covering millions of square kilometers, asking if there's a "problem with Telus" is far to general of a question. Your hub will be connected to whichever tower is closest to you.
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