This is interesting. My Telus wifi was excellent until I bundled everything & I got Optilk TV. Since then for some strange reason, only with my sons & mi=y iPhone do we have trouble with Wifi. Often/all the time I have to either turn the wifi off/on or change the network to get it to connect. Then it works foe=r awhile. N=But then same old, same old No problems with the TV's, laptops anything. Just with the iphones and ipad to a degree. So I went ahead & got the boosters which I hooked yup but then unhooked cause I didn't want to have to sign into 15 or so devices (btw, do I have to connect to the booster on all my devices or can I keep some/any/all connect to the 5f=g, or 2.4 network even while the booster is hooked in & powered up?).
So I think it must be something quirky about Apple products & the Optk TV modem.
Yes, you can leave whichever devices you wish on the T3200M router.
You could also add the other devices to the mesh network over time; just choose an easy to enter password to make it easier.
I recommend hardwiring as many devices as possible, as it builds a more reliable network.
I kept my T3200 under a separate SSID and turned off 5 Ghz. The reason I did that was to connect older 2.4 only devices eg old Nest Cam, Wemo, etc devices to the T3200 to make sure they don't run into any conflicts with the Boosters which run both bands. Since I've done that, none of my smart devices have dropped off.
I'll add my name to the chorus here - over 30 devices in the home, all phones and laptops are Apple. See the same issue staying connected to a 5Ghz network.
Same as @Jammer005, I've turned off 5Ghz on the modem and left on the 2.4 for older smart devices that operate on 2.4Ghz (the boost 2.4Ghz network doesn't work with those devices). It looked like it was working for a few days, then saw the problem again.
I contacted Telus a few times, and one of the agents actually helpfully gave me the IP address to futz around with the Boost network settings (similar to model settings). The modem URL is 192.168.1.254 and the boost URL is 192.168.1.68. The admin password is on the boost itself (note there are two passwords there). I was initially very excited about this, but realized later that it's NOT POSSIBLE to turn off 2.4Ghz networks on the Boosts! I couldn't believe it...
Starting to think this is an Apple issue rather than a Telus problem. At the very least the issue seems to be restricted to macOS and iOS.
Anyway, long story short: a tech came today couldn't solve the problem, called his supervisor and he said there's a known issue with Apple products and the Boosts. They're waiting for an update for the boost.
Interim solution/workaround is to provide me with a wireless extender until the issue is resolved.
thought it might help ...
Update FYI: there was a firmware update for the Boost devices (v1.32.28) on Nov. 13.
This update was released BEFORE the technician arrived but hey it might take time for this info to trickle through the chain.
The agent claimed that it should update by itself upon a restart (blinking purple light) but that didn't work for me. Calling in right now to get them to do it, hopefully this helps you all solve this.
I have a good feeling about this...
Same issue - Apple devices 'forget' the password on Boosts... Interestingly, not all at once. You can move to another corner of the house (where another Boost is working) and connect fine.
So the workaround I have right now:
It's far from perfect, and numerous tech visits didn't help - they seem really resistant to replacing the T3200M. Each time they come by, they reset it, and "prove" to me that its behaving fine. Whatevs.
What type of devices are you seeing this on? (type of phone, computer, Mac, etc)
There is already a running discussion for this >>> https://forum.telus.com/t5/Internet-Home-Phone/Telus-Boost-Network-Connection-Dropping-on-iPhone-XR-...