TELUS Breached My Contract & Overcharged Me—Unacce

[vishal640]

I’ve had an incredibly frustrating experience with TELUS, and I need to share this so others are aware.

My internet subscription expired in September 2024, and TELUS charged me $85 without notifying me. In October, my bill jumped to $140+tax with no warning. When I called, they offered me a new 24-month contract for internet + home security, promising my bill would be $85+tax from December onwards.

December’s bill was correct, but in January, I was suddenly charged $170! When I called, they said my home security promo was removed. To make it worse, they claimed my internet plan was $110 instead of the $82 (after a 25% discount) that was originally promised. None of this was in my service agreement.

I spent 4+ hours daily for 3-4 days trying to get this fixed. One agent even hung up on me. Finally, on Feb 3rd, an agent tried offering me a new contract with unnecessary add-ons instead of fixing my bill. When I called on Feb 4th to cancel my service, they hit me with cancellation fees because my "primary contract" was active until November 2024.

So, let’s sum this up:

• TELUS breached the contract by overcharging me in January.
• I wasted 20+ hours over several days calling them for a resolution.
• An agent hung up on me.
• Now they want ME to pay cancellation fees?

This is unacceptable, and TELUS should not be allowed to operate this way. Has anyone else faced similar issues? How did you resolve it?

[TELUS_Support]

Definitely not the experience we want for our customers. We'll send you a private message to discuss further.

[Remmy]

My experience as well. I was paying 95/mo ($10 extra because I returned their Optik box) and I just got a bill for  $175 out of the blue. All I wanted to begin with, was internet, nothing else, not even essentials. I've spent days on hold, trying to get to someone to talk to and I finally did but he had no real idea. We were finally making headway I thought, when he wanted to xfer me to another department, which put me back into the +2 hour queue. I have searched all over mytelus and everywhere else but nowhere can I find how to cancel all these extras I never did want. I need to get this fixed as I'm a widow on a pension and this is a lot of money for me.