Swapping the white Nokia ONT with a SFP ONT

[Phil20]

Hi folks! I had a chat today with a Telus customer service agent about swapping my current Nokia ONT for the SFP ONT they are including in newer installs. I run my own Ubiquiti UDM-PRO gateway, so I do not need the T3200M Telus supplied gateway. Unfortunately, the rep didn't seem to understand what I was asking for. Is this something any of you guys have experience with? 

Thanks!

[Fabylous · Accepted solution]

Hi @Phil20 the install cannot be done on self serve you would have to request to have it install.  (There are some costs that may be associated)   I would suggest you request to speak to a tech support as they may have better understanding of what your ask is. 

[Phil20]

Thanks! This is helpful. I'll try to get in touch with them!