I had a customer representative, her name was Anna she went above and beyond to assist me with my latest issues. Issues that stemmed outside of her department. I was having numerous issues that the automated 1-800 #, could not solve or even direct me so it helped talking to a real person.
Also, another female customer representative I just talked with last although I don't know her name.
I believe they have on file, people I have been in contact with.
I wanted to insure they get the merit, they deserve as no survey emails were sent.
Thanks
Edward
