Steam+ and EPP

[dw1560]

I am an EPP member and have 5G+ Premium mobility plan. However I am not able to access the $25 stream+ pricing for 2 years.  the order only shows the $5 discount.  

has anyone else had this issue and know how to resolve it.?

[TELUS_Support]

Hello, we'll send you a private message to discuss further.

[njc]

I have a similar issue. After speaking with Client services, it was suggested that I cancel my current Stream plus premium plan in order for the $25 stream plus premium plan to show up and be able to add on. But it’s still not available to add.

[TELUS_Support · Accepted solution]

Hi there, can you send us a private message and we will look into this with you? 

[njc]

Now I see the option to add the Stream Plus Premium at the $25 promo price, but I have to wait until my current cancelled plan expires. Thanks.

[Phoneguy5655]

former customer service rep, 1st customer service needs to check if current offer. next they can try to fix.  if they can't they check if it's a known billing issue.  they then follow the resolve  process, if no resolution they do up a case they then give you the case number,  if new billing issue they have a procedure for new issues