So how much credit did you actually get after last month's email crash?

[Fisherguy]

I got a text message saying I'd get a month's free internet during the email outage last month.  I'm paying $75 per month for our "Internet 15" which, until recently is all that was offered at our rural location (50 meg coming in a week), so I was expecting a credit of $75, silly me...

So I was surprised when my bill came and I see a "student internet discount" for a total of $45, WTF is that¿?  
What were you promised and what did you actually end up getting?

[Spinner]

Telus offered:

- 1 month free Internet

- $100 credit

- $25/day credit for 5 days ($125)

- 12 months of free Internet

I called in a few weeks ago to ask for:

- Free no unlimited Internet ($15/month); was offered it for 6 months

- Various free credits for TV and Home Phone; was offered $5 here and there for 6 months

Right now, my bill is -$280 something, so the credits have clearly kicked in.

[Tony4]

Lucky...   They gave me 1 month internet. Still out. Guess it's time to call L&R..

[Fisherguy]

I'll call and speak to L&R,  see what they say.
Can't believe some people still have not had their email restored...

[Byte-Wyse]

Everybody else seems to have received a lot more than me. I received an email offering me $10 credit and also $10 paid to a charity. I received the credit on my last bill. I'm on Internet only (Fibre with 25/25), but for what I normally pay, the $10 represents about ½ a month of service.

[SunDog]

I was promised 1 month of free Internet but when I got my bill there was only a $10 credit. So I called (again, for the 4th time in 4 months for one billing screw-up or another) and they tried to tell me that the free month was a mistake.

So I lit into the poor agent (with apologies to explain that my anger was directed corporately) and was finally given my free month plus a free month of home phone.

So the lesson learned is do not trust your Telus bill in the slightest. They will screw you over in ways you cannot even imagine.

[Just_LH]

Your Fibre with 25/25 is $20/m   ?!     how?!?

[Byte-Wyse]

It's actually $23 per month + taxes. I'm currently getting the benefit of 3 different discounts. Two were negotiated and one was offered to everybody in our strata building. Unfortunately, the biggest one (which ran for a year, the one offered to everybody in the building) runs out next month in November.

[Just_LH]

I have discounts too, but that is a lot.

I don't know why they try to sell something for $80/m  (so they say it's worth that much) then they sell it for $25.

It's taking advantage of people who are not in the "knowhow".

Like seniors.

Why is this acceptable business policy, I don't know.

thanks for the reply.

[Byte-Wyse]

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@Just_LH wrote:

It's taking advantage of people who are not in the "knowhow".

Like seniors.

---

Hey! I resemble that remark -- I'm 65 years old 🙂

[Just_LH]

Some 65y olds are in the knowhow! 

[Fisherguy]

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@Just_LH wrote:

I have discounts too, but that is a lot.

I don't know why they try to sell something for $80/m  (so they say it's worth that much) then they sell it for $25.

It's taking advantage of people who are not in the "knowhow".

Like seniors.

Why is this acceptable business policy, I don't know.

thanks for the reply.

---

It's common for Telus, Shaw etc to give developers great deals when they build apartments, condos etc and they give the strata cheap prices for their services for a certain length of time.  Then that company is the only provider on that site. 
After the initial period people's bills will be the same as everyone else's.