I have only been a member of this forum for a short while but it seems to me, from reading many other posts, that the forum doesn't really solve many issues as there does not seem to be any input from a Telus rep that actually results in a positive outcome....but here goes.
For months we have been fighting a battle, trying to get the Recording a Series process to actually work. We have a particular news program that comes on at the same time each day and each episode is new. When I record it as a series, it will be successful for a day or two, then either drop the series altogether or miss a week or more in the Scheduled list - currently, the next scheduled recording is Nov 20, with no mention of the days between now and then (and they don't get recorded). I have had NUMEROUS phone conversations over the last few months with Team Members and have cancelled and re-scheduled recordings multiple times, factory reset multiple times, at their instructions, all with negative results. The latest move was Telus sent us a new Digital Box, which worked well for about a week, and now again the system has failed. I am sick and tired of this crap, and am hoping someone, besides a Team Member, can provide insight to a solution which has actually proven to work.
The other issue is there does not seem to be a way, at least that I have been able to find, to dispatch a letter/email of complaint to someone higher up in Telus, who will actually take notice of, and solve all these issues that scream Incompetence. Team Members, when you can actually get to speak with one, try their best and "pass it on up the chain", but that seems to go nowhere and no real solutions result. Anyone with any ideas?
